To ensure a smooth return process, all returned items must meet the following requirements:
Return Period: Items must be returned within 7 days of receipt.
Item Condition: Items must be unused, undamaged, and in their original condition.
Packaging: All original tags must be attached, and the item must be returned in its original packaging.
Return Address: Items must be sent back to our designated return address.
⚠️ Important Note: Unless the return is due to a product quality issue, all return shipping costs are the responsibility of the customer.
We sincerely apologize if you have received a defective item. We are here to help and will resolve the issue as quickly as possible.
Contact Window: Please contact our Customer Service Team within 48 hours of receiving your order.
Contact Methods:
Email: info@coloro-studio.com
WhatsApp: +852 6091 0894
Required Information: Please email or WhatsApp us with clear photos of the defective item. Our team will get back to you shortly to arrange a resolution.
We aim to process your return and issue your refund as quickly as possible.
Processing Time: Once we have received your returned item(s), refunds typically take 7–10 business days to process.
Delayed Refund Inquiries: If you have not received your refund 10 days after returning your item(s), please contact us and provide proof of postage along with your shipping receipt.
Contact Methods:
Email: info@coloro-studio.com
WhatsApp: +852 6091 0894
We will investigate the matter for you as soon as possible.
Warehouse Confirmation: You will receive an email notification once our warehouse has received your returned package.
Refund Confirmation: A second email will be sent to confirm that your refund has been processed.
Payment Posting Time: After the refund has been processed, it may take an additional 3–5 business days for the funds to appear in your account, depending on your card issuer’s processing time.